FAQ

Our members benefit from access to a nationwide network of thousands of local, qualified repair professionals. They enjoy coverage for essential home systems and appliances, additional coverage options, and special discounts on home maintenance services. We offer peace of mind and budget protection, paying more claims than our competitors with billions paid out in home warranty claims over the last seven years. Empire Home Protect also covers older items regardless of age and includes a 30-day workmanship guarantee for all repairs.

Our plans start at less than $1 a day. Your monthly home warranty cost depends on several factors:

• Home details: The size, type, and location of your home.
• Plan type: We offer plans for existing homeowners and those buying or selling a home, with different coverage levels based on your specific needs.
• Additional coverage: From electronics to pool and built-in spa equipment coverage, we provide additional options that can be added to your base home warranty plan within 60 days of becoming a member. *The Electronics Protection Plan is provided by Allstate Protection Plans. Please refer to the plan agreement for coverage details, including service fees, limitations, and exclusions.
• Service Fee: When you request service, you’ll pay a small service fee to have a professional diagnose the problem. You can select your service fee amount when purchasing your home warranty plan.

Coverage includes up to 23 home items, encompassing parts of the systems and appliances you rely on every day.

No, we do not limit the number of covered repairs, although some coverage limitations and exclusions, such as covered item limits, may apply.

Please review the Sample Plan Agreement for a detailed list of coverage limitations and exclusions.

For a service request to be approved, it must be for a covered item that has experienced a covered breakdown, with no applicable limitations or exclusions. Please refer to the plan agreement for coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.

Yes, you can easily purchase an Empire Home Protect home warranty for your rental property online at empirehomeprotect.com. You must be the owner of the rental property to purchase the home warranty plan.

Empire Home Protect will assign a professional from our network who specializes in the type of item and issue you are experiencing. The assigned professional will then reach out to you. In some limited situations, Empire Home Protect may offer you the ability to choose your own professional, also known as Outside Authorization. Unless Empire Home Protect offers you Outside Authorization, you may not use your own professional. Please refer to the plan agreement for more information.

You’ll pay a non-refundable service fee each time you place a service request for a covered item. You’ll choose your service fee amount when you purchase your plan. Please refer to the plan agreement for coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.

Yes, you’ll receive a $50 discount on coverage for each additional home (under 5,000 square feet).

Depending on the situation, you might. When you request service, you’ll pay your service fee. Additionally, you may be responsible for any repair or service costs that aren’t covered by your home warranty. Please refer to the plan agreement for coverage details, including service fees, limitations, and exclusions. Charges for non-covered items may apply.

Including an Empire Home Protect® home warranty in your real estate transaction can help protect your biggest investment and your budget. In fact, 1 in 4 homeowners use their home warranty within the first 60 days after closing.

Yes. To transfer your agreement, please call 1-888-211-4182.

You have 90 days from closing to add home warranty coverage and take advantage of the special real estate pricing.

Yes. If you are selling your home, you can add the Seller Coverage Option* for up to six months while your home is on the market. Here’s how the Seller Coverage Option works:

• The seller chooses the home warranty plan to provide to the buyer.
• The seller adds the Seller Coverage Option and receives coverage for the same home systems and items (excluding rekey) included in the ShieldEssential plan.
• Payment is due at closing for both Buyer Coverage (price depends on the plan selected) and the Seller Coverage Option.
• The warranty transfers to the buyer and becomes effective on the day of closing.

*Subject to a $1,500 cap for all covered items during the listing period.

Yes! After the first year of your agreement term is over, you will have the chance to renew your coverage for a second year. Single-family homes (multi-family properties not included) qualify for an initial 2-year plan through our Real Estate Edition Home Warranty Plans, allowing you to lock in your initial yearly rate for your first two years of coverage.

Yes. Our New Construction home warranty can be purchased anytime within the first year after closing and provides coverage for 4 years, protecting the home from years 2-5.

Your coverage starts on the day of closing. However, if payment for the home warranty has not been received from the home closing process, the number of service requests you may file may be limited.

If you sell your home before the end of your plan agreement, you can transfer the remainder of your plan agreement term to the new buyer by calling 1-888-211-4182.

You have 60 days from closing to change or upgrade your coverage options. You can do so by calling 1-888-211-4182.

Our standard agreement lasts for 12 months after closing. If you choose the 2-year warranty, your agreement term will last for 24 months. If you purchase a New Construction home warranty, your agreement term will last for four years, beginning after the builder’s one-year warranty expires.